Liability Limitation

ChalkHill Systems do not accept responsibility under any circumstances, accidental or otherwise for any data lost, programme or data corruption including but not limited to operating systems, personal data and application programmes occurring during the process of any repair or upgrade.

ChalkHill Systems will not accept any liability in respect of any working time or trade lost as a result of a breakdown of equipment or repair or work undertaken for the client.

Pricing

Prices on this website are shown as a guide only, please confirm pricing when ordering. All goods are subject to availability and specifications are subject to change without notice. Minor specification changes do not entitle the purchaser to not proceed with an order/contract.

Payment

Business cheques without guarantee will take four days to clear. A charge will be levied if express clearance is required. If credit facilities have been agreed, thirty days is the maximum period before interest charges will be charged (3% above Lloyds TSB base rate).

Quotations

ChalkHill Systems shall not be bound by any quotation unless confirmed in writing. Discounts will only apply if agreed in writing by ChalkHill Systems.

Supply of Goods

Goods are not supplied on a trial basis. Compatibility or suitability for the purpose should be checked prior to purchase.

Goods Delivered

The customer shall inspect the goods immediately upon delivery/ arrival. Notice in writing must be given within three days of acceptance of the goods, in respect of any alleged fault, incomplete or damaged product. Failure to give such notice will deem the customer to be bound by normal contract terms and be liable to pay for the same accordingly.

Returns/Credit

Goods may not be returned except by prior agreement with ChalkHill Systems and for which a handling charge will be made.

Call out or Repair Payment

Call out or repair payment is to be made when the representative of ChalkHill Systems has decided one of the following: -

a) The task has been completed to the requirements specified by the customer.

b) The task is not economical to complete.

c) The task can not be completed due to missing components / software supplied by customer.

d) The task can not be completed on site and must be completed at the workshop.

When the ChalkHill Systems representative has decided on one of the above, payment must be made in full. All payments will include the hourly rate specified plus VAT and all time taken to travel to and from the customers site plus any parts required. Interest will be added to any outstanding account. Due to the nature of computer configuration all work undertaken is on an hourly rate basis. If a recall is required / requested, even if the customer is of the opinion the task should have been completed on a previous visit, the visit will be chargeable at the normal hourly rate.

Computer Upgrades

In the event of computer upgrades and repairs, ChalkHill Systems retain the possession of the customers parts that have been replaced, unless specifically otherwise agreed.

Warranty

All goods except mice, joysticks, keyboards and spare / replacement parts are supplied with a one year warranty. Customers must use any manufacturers warranty arrangements where specifically provided. Some goods may need to be returned to the manufacturer for diagnosis / repair / replacement. Under these circumstances ChalkHill Systems will use its best endeavours to ensure a reasonable repair period but will not be held responsible for any delay beyond its control. We may replace the goods or defective part with a refurbished or repaired item which should be of similar but not necessarily the same specification. Goods are not sold on a trial basis. It is the customer's responsibility to check specifications and compatibility before ordering. ChalkHill Systems does not warranty the suitability and compatibility of goods for specific applications.There is no money back guarantee for goods ordered in error or to goods which are not returned in ‘as new' condition. If ChalkHill agree to restocking, a fee of at least 20% will be levied and the original plus any other carriage is not refundable. No opened software can be returned for credit. Faulty discs will be exchanged by the manufacturer. These Terms and Conditions are applicable to all ChalkHill Systems work and supply of goods unless by written agreement of one of the partners or authorised employees. They do not effect any consumer statutory rights.

Ownership

All parts supplied by ChalkHill Systems remain the property of ChalkHill Systems until payment is received in full. Spare / replacement parts have a ninety day warranty, computer systems have a one year return to base warranty unless otherwise stated, even if on-site installation has been purchased.

Discretion Clause
If ChalkHill Systems, at their discretion, vary from these terms and conditions to the benefit of the customer, this will not be deemed to set a precedent for these terms and conditions to be changed in relation to any other transaction.

Valid Claim Limitation
Should there be any valid claim (by law) against ChalkHill Systems, on no account or under any circumstances can this exceed the value of the goods supplied. ChalkHill Systems reserve the right to change their Terms and Conditions and/or hourly rate.

CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000

Notice is hereby given that under the above regulations consumers are allowed a "cooling off" period which starts on the day contract is made and ends on the expiry of 7 working days starting from the day after the goods have been received. During this time you may exercise their right to cancel the contract in respect of certain goods and services. This does not apply to business to business transactions, nor does it apply to certain products which we supply including, but not limited to computer software which has been unsealed, systems assembled on the customers behalf from components or any items "custom built" for the customer. Should you wish to exercise your right of cancellation you must either return the goods to us or allow us to pick up the goods, in which case the full cost of collection will be deducted from your refund. Any refund due under these provisions will be made to you within 30 days of such cancellation

Last update: May 2006